Performance Guarantee

Internet Advertising International Inc. is committed to providing a reliable, high quality network to support our customers worldwide. Delivering consistent access to your data is a high priority for us and is part of the reason we offer a Performance Guarantee.

Our guarantee comes in the form of a credit that is available to eligible customers in the event of network outage* that is

1. Due to a cause within a Internet Advertising International Inc. Advanced Hosting Datacenter AND
2. Exceeds 60 contiguous minutes.

Eligible customers may request one rebate of one full week of credit for Internet services in the event they experience an outage of the type mentioned above. The maximum credit is $1,000.00 per month, and this offer is limited to once a calendar month. Please read below for complete details.

*Customer's specific server hardware failure does not apply in this situation. See "network outage" definition below for specifics.

Definitions:

Internet Advertising International Inc. Advanced Hosting Network - the Internet Advertising International Inc. provided telecommunications network which is comprised of

• all equipment within each Internet Advertising International Inc. Point of Presence,
• all wiring within each Internet Advertising International Inc. POP and all telephone circuits between Internet Advertising International Inc. POPs.

• equipment located on the customer premise whether or not provided by Internet Advertising International Inc.
• telephone circuits between a POP and the customer location
• any networks or network equipment not owned or controlled by Internet Advertising International Inc..

One rebate - a network outage of 60 contiguous minutes or longer entitles the eligible customer to one rebate of one full week of credit on Internet services, not to exceed $1,000.

Eligible customer - any customer who has purchased Internet service and has a valid Internet Advertising International Inc. Dedicated Server sales agreement. In addition, an account must be up to date on all payments and in compliance with all of the contract terms.

Network outage - an outage in which the customer is unable to connect to any site from the customer's location but does NOT include:

• planned outages
• partial outages of less than 60 contiguous minutes
• or degradation of service due to high packet loss or similar conditions which may be indicative of the Internet as a whole.

A network outage does not in any manner include the specific customer's server hardware failure.

One full week credit - a credit of seven (7) days based on a thirty (30) day month, of the Internet access service fees at the customer's current monthly rate, exclusive of pass-through circuit costs and value-added services such as but not limited to labor, taxes, or local loops.

Service Credit Request Process:
All claims under this policy must be submitted as follows: (incomplete requests will be returned):

• Request made by e-mail to support@internet-ad.com within 48 hours after the event which caused the network outage
• Include applicable server identification code
• Customer Number (listed on your invoices)
• Organization name as listed on invoice
• Date and approximate beginning/end time of outage (specify time zone)
• Server ID(s) affected that are eligible for credit

Claim Review Process:
All claims must be submitted via e-mail to support@internet-ad.com. Claims will be acknowledged within two business days and reviewed within 10 business days of receipt. Upon coming to a decision, the Customer will be notified by electronic mail whether the appropriate service credit will be issued on the next invoice or reject the claim by specifying the basis for rejection.

Policy Change
Internet Advertising International Inc. shall use reasonable efforts to notify YOU of any planned changes to the Internet Advertising International Inc. network or facilities that affect the Services provided herein.

To learn more about how we can help you use the Internet to your full benefit, contact us via the technology of your choice:

Internet Advertising International Inc. 620 Bayway Blvd. Clearwater Beach, Florida. 33767 Toll Free:  888-974-0007 Local:  727-446-3495 Fax:  727-465-9610 Email:  sales@internet-ad.com Copyright © 2001 Internet Advertising International Inc.